About Us

Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

Role Overview

As an IT Network Engineer (Tier 2), you will be an integral part of our IT team, focusing on the maintenance, optimization, and security of our network devices and server infrastructure. This role involves troubleshooting, network configuration, and hardware support, ensuring efficient, stable, and secure IT operations. You’ll engage in technical support, manage network protocols, and implement scalable solutions to meet organizational demands.

Status: Full-Time, Exempt

Key Responsibilities

• Diagnose and repair network infrastructure hardware, including NVRs, IP cameras, workstations, and servers, to maintain network integrity and security.
• Configure, deploy, and support new installations of Avigilon, Milestone and American Dynamics video surveillance systems, including IP camera setup, network storage integration, and system optimization.
• Execute hardware upgrades, including CPU, memory, and storage enhancements, across all computing platforms to optimize system performance.
• Manage, configure, and maintain both Windows and Linux servers, including Active Directory, DNS, DHCP, and virtualization through VMware or Hyper-V on occasion.
• Implement, configure, and secure mobile device management (MDM) solutions, ensuring reliable and secure mobile access to network resources and corporate data.
• Conduct training and documentation for users on access control and security software systems, with a focus on system usage, troubleshooting, and best practices.
• Provide Tier 2 network and systems support to field technicians, resolving complex escalated incidents through remote and onsite diagnostics.
• Support firmware and software updates for security systems, ensuring compliance with the latest security standards and functional enhancements.
• Execute various network administration tasks, including VLAN configuration, routing and switching protocols, and firewall policies.
• Perform additional duties as required to maintain the availability, reliability, and security of IT systems.

Qualifications

• Bachelor’s degree or Technical School degree preferred.
• 3+ years of experience working with electronic devices.
• Experience working with Access Control Systems, Intrusion Detection, CCTV and other low-voltage electronic systems preferred.
• Vast Networking and IT knowledge.
• Understanding of technology relating to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.
• Strong organization and time management.
• Ability to problem solve and troubleshoot.
• Ability to implement network drawings and read schematics
• Great communication and teamwork.
• Valid driver’s license.

The Alert Alarm Benefit:

Compensation starts at $75,000 annual salary

We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

EEOC Statement

SRP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.